Frequently Asked Questions

We offer straightforward, upfront pricing for our professional house cleaning services. Your quote is based on home size, service type (standard, deep cleaning, or move-out cleaning), and the overall condition of the house. You’ll see the full price before confirming, so you will have no surprises or hidden fees.

Payment is due on the day of your scheduled house cleaning service, and we offer simple, secure payment options for your convenience. Many clients choose to leave a check in a designated location (such as the kitchen counter). We also accept secure credit card and ACH bank transfer payments.

If paying by check, please make it payable to Elite Maid Service. Credit card and ACH payments are processed automatically after your cleaning is completed. All accepted maid service payment options will be clearly confirmed during the booking process so you know exactly what to expect.

Yes. Every member of our professional cleaning team completes background screening and is fully insured and bonded. We prioritize safety, reliability, and professionalism in every home we service.

We proudly stand behind our work and our commitment to delivering an Elite Clean — every time. If any part of your professional house cleaning service does not meet your expectations, simply notify us within 24 hours and our team will promptly make it right. Our mission is to provide a reliable, high-quality home cleaning experience you can count on with every visit.

Our professional house cleaning team handles your home with the utmost care and respect. In the unlikely event that accidental damage occurs during your cleaning service, please notify us within 24 hours so we can promptly review the situation. When we are responsible, we will make every reasonable effort to repair or replace the affected item. For additional peace of mind, our insured cleaning service coverage is in place and claims can be filed when appropriate.

No contracts are required. You can schedule one-time house cleaning or set up recurring service, and you’re free to adjust or pause at any time. We aim to earn your business through consistent results.

Absolutely. Many clients begin with a one-time home cleaning or deep clean before moving to weekly, biweekly, or monthly service. We’re happy to help you find the schedule that fits your needs.

We do not currently offer online booking. To schedule your professional house cleaning service, please call or email our office, and our team will be happy to assist you in setting up your home cleaning appointment at a time that works best for you.

It’s completely up to you. Many clients provide secure entry instructions so they can come back to a freshly cleaned home. If you prefer to be present, that works perfectly too.

We provide a full range of residential cleaning services, including:

Recurring Cleaning

Deep House Cleaning

Move-In/Out Cleaning

One-Time Cleaning

Apartment/Condo Cleaning

Not sure what you need? We’re happy to recommend the best option for your home.

Yes. Our teams arrive with professional-grade supplies and equipment needed to clean your home thoroughly. If you have preferred products you’d like us to use, just let us know in advance.

We use quality products appropriate for homes with kids and pets when used as directed. If anyone in your household has sensitivities or you prefer specific products, we’re happy to accommodate whenever possible.

We are proud to offer pet-friendly house cleaning services. For everyone’s safety, please secure your pets in a safe area while we clean. We also ask that any pet waste be picked up before your appointment so our professional house cleaners can focus on delivering a thorough clean.

If your pet is anxious or may act aggressively, keeping them in a gated area or another room is recommended. If you won’t be home during the cleaning, please provide instructions on how we should safely work around your pets.

For maximum efficiency, please minimize clutter before our team arrives. Pick up toys, clothing, and personal items so we can access all surfaces. Also, provide a comfortable space for pets during the cleaning. This ensures your belongings are safe and our team can clean more thoroughly.

We know life can be unpredictable, and plans sometimes change. To help us provide the best home cleaning service, we kindly request at least 48 hours’ notice for cancellations or rescheduling. This allows us to efficiently manage our cleaning schedule while accommodating your needs. If your appointment changes, we’ll work with you to find a new time that fits your routine and keeps you on your regular house cleaning schedule.

Contact our office by phone or email, and our friendly team will help you quickly find the next available time that fits your schedule.

Many clients provide a temporary access code or disarm the system during the scheduled window. We’ll coordinate the entry method that feels most secure and convenient for you.

If a scheduled cleaning lands on a holiday, our team will contact you in advance. We’ll also share information about extra cleaning services to prepare your home for the holiday, and work with you to find a convenient time.

Tips are not required but always appreciated! If you’d like to leave a gratuity, you may do so in cash or add it to your payment after the service is completed.